Reporting repairs

To manage a tight repairs budget for the benefit of all we are clear about how we will respond to repairs

Reporting repairs – and seeing them carried out

While you are living in your home you may need repair or notice a defect. You need to report this to us as soon as possible.

Reporting a repair

If you wish to report a repair then you can now do it online with our simple repairs system.

Using the system is simple however you can watch the 3-minute video. 



Every repair will be responded to and dealt with by our lettings. contractor, Revive, and you will be able to track progress and talk to them about your repair.

To make sure this system works for everyone then:-

  • You must report all repairs via FixFlo, don’t contact Clergy Housing or our contractors directly.
  • Please take note of any advice the system offers that could avoid a contractor having to come out and give as much information as possible
  • If you report a repair, such as a faulty boiler and the problem has been rectified, update FixFlo so a contractor is not sent out unnecessarily. You may get a call-out fee may be charged to you if we find this to be the case when a contractor arrives.
  • If an issue has been raised and a contractor has inspected and provided a quote. This does not mean the work will be approved. We are putting these repairs into a priority plan and will work on them if funding allows.
  • Don’t report the same repair item twice onto FixFlo. If you have a query on a particular repair you have reported, it should be against the relevant one

Emergency out of hours repairs

If you have an emergency repair out of hours then please call Revive on 07918 726 316.
This is for emergencies only and again you will be charged if you call out a contractor unnecessarily.


Our repair priorities

Not every repair has the same level of priority or urgency so we need to focus our time and money where it is most needed. We have categorised our repairs as high, medium and low priority. The lists below show you how we have done that and how we aim to fulfill our responsibilities in each category.

High Priority -
To be completed within 24 hours or where this is not possible, a temporary repair is to be carried out:

  • Total loss of electrical power
  • Loss of power or lighting circuits
  • Water leaking from a pipe, tank or cistern
  • Total loss of water supply
  • Total loss of central heating and / or hot water during the winter months
  • Blocked drain or WC (where there is only one toilet in the house)
  • Defective windows or doors that affect the security of the property
  • Blocked flue
  • Collapsed ceiling or ceiling in a dangerous condition
  • Leaking roof
  • Fallen trees or branches that may cause a hazard to occupants or the general public
  • Inoperative external door locks

Medium Priority -
To be completed in 5 working days, where possible:

  • Partial loss of lighting or power
  • Partial loss of the water supply
  • Taps that cannot be turned
  • Blocked WC (where there is more than one WC in the house)
  • Repairs to security alarm or lighting
  • Minor work on internal plumbing
  • Slipped or missing roof tiles, leaking gutters
  • Broken windows (where there is low risk to security)
  • Repairs to fencing and gates (where there is low risk to security)
  • Fallen trees where there is no immediate danger
  • Minor storm damage

Low Priority -
We will aim to complete within one month, where possible:

  • Repairs to wall and ceiling plaster
  • Repairs to fire surrounds and hearths
  • Replacement of defective sanitaryware
  • Roof defects and repairs to chimneys
  • Cracked glazing
  • Defective flooring
  • Repairs to garage doors (unless garage out of use because of a defect)
  • Fencing and gate repairs (other than those classed as a medium priority)
  • Roof repairs (other than those classed as a medium priority)
  • Repair or cleaning of rainwater goods
  • Joinery repairs
  • Repairs to paths/drives



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